Luxury Casino Terms and Conditions

Welcome to Luxury Casino. These Terms and Conditions govern your use of our website, our luxury casino app, and all services we provide at Luxury Casino.com. By creating an account, completing luxury casino login, or otherwise accessing our platform, you agree to be bound by the terms set out below. We encourage you to read this document carefully before you begin playing with us.

Who We Are

Luxury Casino is owned and operated by Apollo Entertainment Limited (registration number C45483), with a registered address at 8 Villa Seminia, Suite 2, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011, Malta. We are part of the Casino Rewards network. We hold an Internet Gaming Operator licence issued by the Alcohol and Gaming Commission of Ontario (AGCO) and operate pursuant to an agreement with iGaming Ontario. Any unresolved disputes are referred to iGaming Ontario, and these terms are governed exclusively by the laws of Ontario and Canada, with the courts of Ontario having exclusive jurisdiction.

Eligibility and Territory Restrictions

We only accept players who are physically located within the province of Ontario, Canada, and who are at least 19 years of age. When you register or complete luxury casino sign in, you confirm that you meet these requirements. We prohibit wagering from outside Ontario; if we detect play from outside our licensed territory, we will void any related winnings and may suspend your account. The use of a VPN or any IP-augmenting software to disguise your location and access luxury casino from outside Ontario is strictly forbidden, and we reserve the right to confiscate any resulting gains.

Account Registration

To play at Luxury Casino, you must complete our luxury register process by providing accurate and truthful personal information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account, whether through desktop, our luxury casino mobile login, or our luxury casino app for Android and iPhone. We reserve the right to request identity verification documents at any time, and we may suspend or close accounts that provide false information or that we suspect of fraudulent activity.

Accessing Our Platform

We offer several ways to log in luxury casino, including our downloadable desktop software, our mobile-optimised site, and our luxury casino flash app for instant play in supported browsers. Whichever method you choose, the same account balance, bonus terms, and responsible-gaming settings apply across all versions of Luxury Casino nz and our Ontario platform.

Deposits and Withdrawals

We accept deposits in CAD only, with a minimum deposit of $10. We support credit and debit cards, bank transfer services, prepaid vouchers, e-wallets, and Interac for luxury deposit transactions. The minimum luxury withdrawal amount is $50, rising to $300 for Direct Bank Transfer or wire withdrawals. Withdrawal methods include Visa, Mastercard, OCT to Visa, e-wallets, Direct Bank Transfer, and CAD EFT/eCheck.

We apply a withdrawal limit of $4,000 per week where a win is substantially greater than total purchases made across Casino Rewards partner casinos, and we may adjust this limit at our discretion. Card-scheme limits also apply, including a Mastercard Payment Transaction cap of 40,000 EUR per day and Visa OCT limits of up to 150 payouts or 170,000 USD per 30 days. We may pay large balances in daily portions across successive business days.

All withdrawal requests are subject to a 48-hour pending period, during which we may reverse the transaction in full or in part. Once processed, Visa and Mastercard withdrawals typically take 3 working days, e-wallets 1-3 working days, Direct Bank Transfer 6-10 working days, and CAD EFT/eCheck 2-3 working days. We only process cashouts on business days, Monday to Friday, excluding weekends and public holidays. Your first payout using a new method may take an additional 5-7 working days.

Bonuses and Promotions

We reward new players with a luxury casino bonus spread across the first five deposits: 100% up to $150 on your first deposit, 50% up to $200 on your second, 25% up to $300 on your third, 50% up to $200 on your fourth, and 100% up to $150 on your fifth. Each luxury bonus is credited automatically as bonus funds, and successive deposits cannot be combined - every deposit is treated individually. We do not currently offer a luxury casino no deposit bonus, so all match offers require a qualifying deposit.

All luxury bonus funds carry a 30x wagering requirement before conversion to real cash. Slot wins count 100% toward wagering, while table games, parlour games, and live casino games count only 2%. All Aces Video Poker and Flippin' Awesome Shields of Asgard contribute 0% and do not earn loyalty points. We deduct wagers from your cash balance first, and bonus funds are only used once your cash balance reaches zero.

We consider certain behaviours irregular play, which may result in voided winnings. These include placing single bets equal to 25% or more of your credited bonus, using autoplay to clear wagering, making even-money bets on Sic Bo, Craps, or Roulette, triggering game features after your bonus balance hits zero, withdrawing deposits before your bonus is redeemed, and hedge betting. Any unused promotional funds expire 60 days after registration, and our promotions apply only to deposits and wagers placed through our downloaded software.

If you have received a luxury promo code or luxury bonus code from us, its specific terms will be communicated separately and will supplement, not replace, these general conditions.

Loyalty Programme

Every real-money wager automatically enrols you in our Casino Rewards VIP loyalty programme. We offer six status levels, each unlocking bigger bonuses, extra promotions, priority support, birthday gifts, exclusive games, a personal VIP host, and additional entries into our Time Of Your Life Sweepstakes and VIP Lucky Jackpot. We credit 100 points as $1 in chips, redeemable once you accumulate 1,000 points, with conversion completed within five minutes. Your Global Account links every sub-account you hold across Apollo-managed brands in Ontario, sharing your responsible-gaming settings, deposit limits, and loss limits.

We limit all promotions to one per device, person, household, family, address, email address, financial account, IP address, or shared network, and we do not allow two promotions to be combined at the same time.

Game Selection

We provide access to over 1,000 games, with new titles added every week, sourced from providers including Pragmatic Play, Evolution Gaming, Games Global, Slingshot Studios, and many others. Our library includes luxury slots, progressive jackpot slots, roulette, blackjack, baccarat, Hold'em poker, video poker, and our luxury live casino featuring Crazy Time, live blackjack, baccarat squeeze, and auto roulette. We continuously expand our Sports Arena and table game offerings to keep your experience fresh.

Responsible Gaming

We are committed to promoting responsible gaming and provide tools to help you manage your play, including deposit limits, loss limits, and self-exclusion options, all synced through your Global Account. If you feel your gambling is becoming a concern, we encourage you to contact our support team for guidance and resources.

Customer Support

Our team is available 24/7 via live chat in English and French, and we respond to emails within 48 hours. You can reach us at support@crhelpdesk.com, escalate complaints to complaints@crhelpdesk.com, or direct payment-related queries to banking@casinorewards.com. For further guidance, including a detailed luxury casino app review, our help center remains available at any time.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend reviewing this page regularly, as continued use of luxury casino following any update constitutes your acceptance of the revised terms.

Contact Us

If you have any questions about these Terms and Conditions, our bonus policies, or your account, please contact our support team at support@crhelpdesk.com. We are here to ensure your experience with us remains fair, secure, and enjoyable.