Luxury Casino Privacy Policy

At Luxury Casino, we are committed to protecting your personal information and respecting your privacy whenever you play with us. This Luxury Casino Privacy Policy explains what data we collect, how we use it, and the choices you have when you register, log in, deposit, or withdraw funds through our platform. Luxury Casino is owned and operated by Apollo Entertainment Limited (C45483), part of the Casino Rewards network, licensed by the Alcohol and Gaming Commission of Ontario (AGCO) and operating pursuant to an agreement with iGaming Ontario. By using Luxury Casino.com, you agree to the practices described below.

Information We Collect

We collect information directly from you and automatically through your use of our services. When you complete the luxury register process, we ask for your full name, date of birth, address, email, phone number, and payment details so that we can verify your identity and comply with Ontario's licensing requirements. We also confirm that you are at least 19 years old and physically located within the province of Ontario before allowing real-money play.

• We collect registration and identity-verification details when you sign up for an account
• We record your gaming activity, wagers, deposits, and withdrawal history
• We gather technical data such as IP address, device type, and browser information whenever you use our luxury casino app or desktop software
• We store communications you have with our support team via live chat or email
• We track location data to confirm you are wagering from within Ontario, as wagering from outside the province voids winnings and suspends your account

How We Use Your Information

We use the information we collect to operate, secure, and improve Luxury Casino. Our team relies on your data to process your luxury deposit and luxury withdrawal requests, apply welcome bonuses, and manage your Casino Rewards VIP loyalty account. We also use your information to detect fraud, prevent underage or out-of-province play, and confirm that any luxury casino no deposit bonus or promotional offer is being used fairly and in line with our terms.

• We process payments and verify transactions across accepted deposit and withdrawal methods
• We personalize promotions, including luxury bonus offers, luxury free spins, and any active luxury promo code or luxury bonus code
• We monitor irregular play patterns to protect the integrity of our games
• We send account notifications, security alerts, and service updates by email
• We use aggregated data to improve our website, luxury casino app for android, and luxury casino app for iphone experiences

Account, Login and Mobile Access

When you complete luxury casino login or luxury casino sign in on desktop, mobile, or through our downloadable software, we log the date, time, and device used to access your account. This applies whether you connect via luxury casino mobile login, luxury casino online login, or luxury casino nz login pathways available to eligible players. We also secure sessions initiated through the luxury casino flash app or our standard luxury casino flash interface, and we recommend that you never share your login credentials with anyone else. If you download our app, whether the luxury casino app apk or a version obtained through official app stores, we collect device identifiers necessary to keep your session secure and to deliver a consistent luxury app experience across platforms.

Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, remember your preferences, and keep you signed in between visits. Cookies also help us understand how players interact with our luxury slots, luxury live casino tables, and other game categories, allowing us to refine our offering. You can adjust your browser settings to limit or block cookies, though doing so may affect certain features of our site or app.

Sharing Your Information

We do not sell your personal data. However, we may share information with trusted parties who help us operate Luxury Casino, including payment processors handling Visa, Mastercard, Interac, e-wallets, and bank transfers; identity-verification providers; regulatory bodies such as AGCO and iGaming Ontario; and other entities within the Casino Rewards network, since your Global Account links sub-accounts you hold across Apollo-managed brands operating in Ontario. We share data only as necessary to provide our services, meet legal obligations, or resolve disputes, including unresolved complaints escalated to iGaming Ontario.

Data Security

We apply industry-standard security measures, including encryption and secure servers, to protect the personal and financial information you provide us. Our systems are designed to safeguard data associated with your luxury deposit, luxury withdrawal, and loyalty point balances. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we encourage you to use strong, unique passwords for your account.

Your Rights and Choices

You have rights regarding the personal data we hold about you. You may request access to your information, ask us to correct inaccuracies, or request that we delete data we no longer need to retain for legal or regulatory purposes. You may also contact us to close your account or adjust responsible-gaming settings, deposit limits, and loss limits shared across your Global Account.

• You may request a copy of the personal data we hold about you
• You may ask us to update or correct inaccurate information
• You may withdraw consent for marketing communications at any time
• You may set or modify deposit, loss, and wagering limits through your account settings

Retention of Data

We retain your personal information for as long as necessary to provide our services, comply with AGCO licensing obligations, resolve disputes, and enforce our agreements. Financial and identity-verification records are kept in accordance with applicable Ontario and Canadian regulatory requirements even after an account becomes inactive.

Age and Location Restrictions

Luxury Casino is intended only for players aged 19 or older who are physically located within Ontario at the time of play. We collect and verify location data to enforce this restriction. The use of VPNs or any IP-augmenting software to disguise your location is strictly prohibited, and any winnings obtained through such methods will be confiscated. We do not knowingly collect information from anyone under the applicable legal age.

Third-Party Links

Our platform may contain links to third-party websites, including payment providers and promotional partners. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies before submitting any personal information.

Changes to This Policy

We may update this Luxury Casino Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any revisions on this page, and continued use of our services after changes take effect constitutes your acceptance of the updated policy.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance with your account, please reach out to our support team. We offer live chat support 24/7 and respond to emails within 48 hours.

• General support: support@crhelpdesk.com
• Escalated complaints: complaints@crhelpdesk.com
• Payment and banking issues: banking@casinorewards.com